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    At Gift Creations, we stand by our products.

    We promise to use top quality products.

    We promise to use the products as advertised online.

    We promise to give you great value products and impressive presentation.

    We promise to take the utmost care in preparing and processing your order.

    We promise to do everything we reasonably can to help solve any problems and ensure your delivery runs smoothly.

    We guarantee your satisfaction or your money back.

     

     


    Return & Refund Policy

    Returns

    We want you to be completely satisfied with your purchase from Gift Creations, so if for any reason you wish to return a product to us, we are more than happy to assist you. To return an item;

    The item must unused, in its original packaging (packaging must in no way be damaged) and be in resalable condition.

    Include a note advising your reason for return, including a copy of your receipt and a contact email address.

    Return the item back to us within 7 days of receiving the product, ensuring that the item is packaged so the product is not damaged in transit back to us otherwise a return may be refused. Note that we suggest you return the product by receipted or express post as we cannot be held responsible for any product lost or damaged in transit.

    Address to: Gift Creation, 44 Waratah St, Matau, Tauranga 3110 within 7 days of receiving the item.

    The cost of return delivery for the product is your responsibility.

    Once we receive your item, we will inspect it and notify you that we have received your returned item.We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days (5-10 days, depending on your card issuer's policies). 

      

    Products Lost Or Damaged In Transit

    Items purchased from Gift Creations online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon dispatch from Gift Creations. Gift Creations takes great care when packaging your order and rarely have our packages been damaged in transit. We advise for you to inspect all cartons and confirm the contents of all packages at the time of delivery.

    If goods appear damaged, we advise for you to not sign for goods, reject the delivery (take photos if possible) and to contact us via email at Help@GiftCreations.nz within 48 hours of attempted delivery for us to help rectify the issue for you.

    If goods are signed for at the delivery address, you are therefore are accepting the delivery in good condition and you waiver the right to compensation by Gift Creations, the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds.

    If you believe you are missing items and have multiple items on your order, ensure you inspect all boxes as generally these will be placed in larger boxes.
    In some cases, items may be split during delivery by the couriers and this is out of our control. Generally your other parcels should arrive within 2 business days of your initial delivery. If this does not occur, please contact the courier service with your tracking number prior to contacting us.

    If you believe your order has been lost in transit – ie. your tracking number has advised that your order has been delivered, please email us at Help@GiftCreations.nz with your concern and order number. We will lodge an investigation on your behalf to the applicable courier service. Investigations usually take up to 2 weeks to finalise, depending on circumstances, some may take longer. Please be advised that Gift Creations cannot redeliver a new order or refund you until the investigation is finalised.

    Please note that although we can lodge an investigation on your behalf, Gift Creations is not responsible for compensation to you, of any sort, due to loss of orders or damaged items when goods have been left without a signature (ATL).

    Incorrect Goods Supplied

    In the unlikely event that Gift Creations supplies you with an incorrect product, you must email us with your order number, the product ordered and the product received to Help@GiftCreations.nz, within 48 hours of delivery. We will endeavour to rectify the issue as soon as possible.

    To process a return for incorrectly supplied goods:

    • Email us at Help@GiftCreations.nz with your order number, a description of the product you ordered and a description of the product you received. 
    • We will advise you by return email what the next step is which is on a case-by-case basis.

    Depending on the situation, you may have to send the incorrectly supplied product back to us. We will advise you which method, in which to do so and at our discretion, Gift Creations will reimburse you for the cost of sending the product back to us. Other forms of delivery or upgrade of delivery services, not approved by Gift Creations will be at your cost. The incorrectly supplied product/s must be unused, in its original packaging (packaging must in no way be damaged), and be in resalable condition.

    Faulty Products

    To process a claim for a faulty product:

    If products are found to be faulty as a result of a manufacturing defect, you must contact us within 48 hours of delivery for us to help rectify the issue for you.

    The product must not have been used.

    Email us at Help@GiftCreations.nz, with your order number, a description of the issue, a photo of the faulty product, a photo of the packaging and your complete contact details including contact email. Note that if the product shows damage on the exterior packaging, this is usually due to damage in transit – if the products have been signed for, you are therefore accepting the delivery in good condition and you waiver the right to compensation by Gift Creations, the supplier and the applicable courier service – including but not limited to repair, replacement goods or refunds.

    We will advise you by return email what the next step is which is on a case-by-case basis.

    Gift Creations and its supplier’s reserve the right to assess the condition of the faulty goods prior to offering a repair or replacement. We will do to the best of our ability to advise of the most economical means to have the issue resolved in a timely manner. This may result in the product needing being sent back to us.

    If deemed to be a manufacturing fault, the product or part will most likely be repaired or replaced. In the case where a product or part cannot be repaired or replaced, we may offer you a refund on the product or part.

     

    Consumers Guarantee Act

    If the goods we supply do not meet our consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

    The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.  CGA does not apply to goods being purchase for business use.

     

    If you have any questions, please Contact Us